HEALTH WARNBRO
About Us
Jupiter Health Warnbro
Your Partner in Health, Heart of the Community.
At Jupiter Health Warnbro, we are more than just a medical clinic; we are a GP owned and managed sanctuary for health located in the heart of the Warnbro community. As a proud member of Jupiter Health and Medical Services, Western Australia’s leading GP group, we combine the resources of a premier healthcare network with the personal, dedicated touch of a local family practice.
We are committed to serving the residents of Warnbro, Port Kennedy, Safety Bay, Waikiki, Secret Harbour, Baldivis, Rockingham, and beyond. Our clinic is a vibrant hub that supports the integration of new medical talent, both from Australia and overseas, ensuring our community always has access to diverse and cutting-edge clinical expertise.
Our Mission
To provide exceptional, patient centred healthcare by fostering an environment of openness, honesty, and mutual respect. We aim to empower our patients through continuity of care, ensuring that every individual who walks through our doors feels heard, valued, and expertly cared for.
Our Vision
To be the healthcare provider of choice in Western Australia, recognised for our commitment to community wellbeing, our inclusive cultural approach, and our dedication to improving the quality of life for families across all generations.
Our Values
Compassion: We treat every patient with the kindness and empathy we would want for our own families.
Integrity: We take individual and collective responsibility for our decisions and actions.
Inclusivity: We celebrate diversity, offering bilingual services and culturally sensitive care to all backgrounds.
Excellence: We strive for the highest standards in evidence based medicine and clinical safety.
Our Approach to Care
Our state of the art facility is home to a dedicated team of experienced General Practitioners, nurses, and allied health professionals. We pride ourselves on offering a friendly, professional environment where every patient feels heard and valued.
Our Comprehensive Services
We offer a wide range of medical services to ensure your family's health is managed under one roof:
General Medicine: Routine check-ups, chronic disease management, and preventative care.
Family Health: Specialised care for paediatrics, adolescent health, and aged care.
Women’s & Men’s Health: Dedicated screenings, reproductive health, and wellness support.
Immunisations: Childhood vaccinations, flu shots, and travel medicine.
Minor Procedures: Skin checks, wound care, and minor surgical interventions.
Why Choose Us?
"Your health is our priority. We strive to provide accessible, affordable, and evidence-based medical care to help our community thrive."
Convenient Location: Centrally located in Warnbro with ample parking.
Mixed Billing: Providing a balance of accessible care and premium service quality.
Modern Facilities: Equipped with the latest medical technology for accurate diagnostics.
Multidisciplinary Team: A diverse group of specialists working together for your wellbeing.
Appointments & Clinical Care
Booking an Appointment
To schedule a consultation, please book online through our portal or call our reception team. To ensure we provide the care you deserve, please notify the receptionist if you require a longer appointment (e.g., for complex issues, mental health plans, or multiple concerns). We prioritise urgent medical matters and will ensure they are dealt with promptly.
Walk in Patients
While we accept walk in patients, please be aware that those with scheduled appointments are seen first. As a result, walk ins may experience extended waiting periods. Upon arrival, our team will provide you with an estimated wait time. To minimize your wait, we strongly recommend booking an appointment in advance.
Home Visits & Telehealth
We are dedicated to supporting our regular patients who are unable to travel to the clinic.
Home Visits: Available at the GP’s discretion for local patients under specific circumstances.
Telehealth: We offer phone or video consultations for patients who meet the necessary clinical and Medicare criteria.
Please contact the clinic directly to discuss your eligibility or to arrange a visit.
Preparation for Your Appointment
To ensure your consultation runs smoothly, please review the following requirements prior to your visit:
Documentation
Please obtain and forward any relevant health or discharge summaries and your current medication list to our clinic before your arrival.
Arrival Time
New Patients: Please arrive 15 minutes early to finalise your registration.
Existing Patients: Please arrive promptly at your scheduled time.
What to Bring
While we may collect some details over the phone, you will still need to complete formal paperwork upon arrival. Please remember to bring your:
Medicare Card
Health Care Card or Concession Card (if applicable)
Photo ID
Fees and Rebates
At Jupiter Health Warnbro, we are committed to providing high quality care. To maintain this standard, we operate as a mixed billing practice.
Bulk Billing Eligibility
We continue to bulk bill patients who hold a valid Medicare card for all Medicare eligible services. All other patients will be privately billed at the time of consultation.
Consultation Fees
For patients who do not meet bulk billing criteria, our standard private fees are as follows:
Standard Consultation: $80.00 (Medicare Rebate: $43.90)
Long Consultation: $135.00 (Medicare Rebate: $82.90)
Please note: All private fees for non Medicare cardholders are time based at a rate of $80 per 10 minutes (plus GST).
Procedures and Dressings
There may be additional costs for consumables used during surgical procedures or wound dressings. We encourage you to speak with your doctor or nurse prior to your procedure to discuss any potential out of pocket expenses.
Cancellation & "Did Not Attend" (DNA) Policy
We understand that plans change; however, we require prior notice if you are unable to attend your appointment. Failure to attend or provide adequate notice for cancellation will result in the following charges:
Standard Appointment: $60.00
Long Consultation: $120.00
Please Note: Fees for Allied Health services differ from general GP consultations. Please enquire with our reception staff for specific pricing regarding these services.
Patient Feedback & Continuous Improvement
Your health and satisfaction are our top priorities. We value your feedback as it helps us refine our services and better serve the Warnbro community.
Share Your Experience
If you would like to provide feedback or suggestions, you may do so by completing a feedback form at our reception desk or by emailing your comments to reception@jupiterhealthwarnbro.com.au. We encourage you to speak with our practice manager or your doctor if you have any immediate concerns so that we can resolve them as quickly as possible.
External Complaints
If for any reason you are not satisfied with the service you received and do not wish to discuss the matter with us, you may contact the state health complaint agency.
Please direct your correspondence to:
Health and Disability Services Complaints Office (HaDSCO)GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583
