Our Policy

Urgent Results

Your doctor or the practice nurse will attempt to contact you immediately via the contact details supplied.

If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.

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Non-Urgent Results

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Our nurse will contact you via phone to advise that you need to make a non-urgent appointment to see your doctor.

If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for a non-urgent appointment.

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Please note: if your results are normal we will not contact you.

You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.

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At no time are results provided to you over the phone due to confidentiality laws.

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Did Not Attend (DNA) and Cancellation Policy

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Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $40 per single consultation or for double consult a fee of $80 for any appointment that is not attended or not cancelled within 4 hours of the appointment time.

If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the doctor’s discretion for repeat offenders.

We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.

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After Hours

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For after-hours emergency medical attention, please attend the nearest Hospital Emergency Department: Rockingham General Hospital, Elanora Drive, Cooloongup

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Or alternatively, contact:

Dial-A-Doctor Bulk-Billed locum service on: 1300 030 030

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Recalls and Reminders

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Patients are contacted for recalls and reminders.

If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.

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Confidential information is not included in these letters. All personal information is stored on a program specific, encrypted computer data base.

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Email

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Electronic Communication is available via email. Please note that email is not monitored 24/7.

Strictly no clinical information or results, or clinical advice will be given over email.

All personal emails are stored on a program specific encrypted computer data base system.

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Continuous Education 

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The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.